Ok Furniture - Sealy bed
I bought a bed from Pretoria North, with most horrible service. Unfriendly and unhelpful. staff are lying on the beds on display. Will not even get of the beds to assist.
10 year warranty, I pay the warranty fee, just to after they received the money hear I need to wait 3 weeks as they do not have stock.
today I need to follow up and been told bed will arrive tomorrow I can collect. That was never the arrangement, I inform them to cancel everything and refund me. OK Furniture will NEVER see me again. The only person who return my calls and follow up and help was Charmaine from Customer care OK Head office.
the Branch and Regional manager is really useless,
no wonder the service of the staff on the floor are so bad
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Location: 234 Emily Hobhouse Ave, Pretoria North, Pretoria, 0182, South Africa
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